Help & Support
Our team provides maintenance, repairs and professional support to ensure the long-lasting, trouble-free use of your external shading systems.
We provide fast, professional and reliable support for all our systems.
ROLTEK SERVICE
Do you need servicing, adjustment or professional assistance with your product? Complete the service request form for routine maintenance, repairs due to wear and tear, or technical support. Our service team will review your request and help you find the right solution.
REPORT AN ISSUE / COMPLAINT
Have you noticed any damage, malfunction or other issue with your product? Complete the issue/complaint form and provide as much information and as many photos as possible. This will help us review your case more quickly and provide an appropriate solution.
Frequently Asked Questions
Can insect screens be installed on existing windows?
Yes, insect screens can also be installed on existing windows and doors.
Do you provide servicing for insect screens?
Yes, we provide servicing, adjustment and replacement of individual insect screen components.
Kako poteka montaža senčil?
Do you provide after-sales service?
Yes. We provide service and support after installation. Spare parts are available, along with professional assistance in the event of a malfunction or if you have any questions about using the system.
How long does production and installation take?
Production and installation typically take between 4 and 10 weeks, depending on the complexity of the order and current production capacity.
What can void the warranty?
The warranty may become void if the product has not been properly maintained or if the user has not followed the instructions for use and maintenance. The warranty also does not apply if the product has been damaged due to improper or inappropriate use, or if modifications or repairs have been carried out by unauthorised persons. In such cases, the conditions for warranty coverage are considered no longer to be met.
What is not covered by the warranty for shading systems?
The warranty does not cover cases of improper installation or use, mechanical damage, extreme weather conditions (storms, hail), modifications or repairs carried out by unauthorised persons, or failure to follow the instructions for use and maintenance.
When does the warranty period for shading systems begin?
The warranty period begins on the date of installation and handover of the product to the customer, as confirmed by the signed delivery and acceptance report.