Privacy Policy

Information on the Processing of Personal Data

Our Approach to Privacy Protection

At ROLTEK d.o.o., we recognise the importance of the fundamental right to privacy and our responsibility as a data controller. We therefore pay particular attention to protecting personal data, using it in accordance with applicable regulations and good practice, and keeping our customers properly informed.

Respect for individual privacy, including the protection of personal data, is of fundamental importance to ROLTEK d.o.o. ROLTEK d.o.o. is committed to protecting personal data and ensuring its security and confidentiality. We therefore invite you to read the following information carefully to learn more about how your personal data is processed by ROLTEK d.o.o.

Compliance with Applicable Legislation

In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable personal data protection legislation, ROLTEK d.o.o. pays particular attention to protecting the privacy of information obtained from users of this Website and the personal data that users provide to ROLTEK d.o.o.

How We Collect Personal Data

Personal data obtained for the purpose of fulfilling the provider’s warranty, servicing and technical support obligations are collected in accordance with applicable legal provisions.

Personal data are collected through:

• online forms,

• email, or

• telephone calls.

The collection of such personal data is always subject to the individual’s prior consent.

Types of Personal Data We Collect

When you complete online forms, communicate with us by email or contact us by telephone, we may collect information such as your email address, telephone number, first name, surname, title, company name, address and any other information you voluntarily enter into a form or provide by email.

ROLTEK d.o.o. is not responsible for the accuracy of the information provided by users. Personal data are collected with the individual’s explicit consent.

Use, Scope and Purpose of Storage and Processing

ROLTEK d.o.o. uses and processes personal data obtained through the Website, in accordance with the submitted online form and the individual’s consent, for the following purposes:

• contacting customers to arrange site visits and prepare quotations,

• sending technical documentation,

• providing servicing and/or handling complaints,

• registering business partners and architects on the Technical Details section of the Website,

• sending email newsletters containing advice, news, greetings, promotional offers and similar information related to the company’s activities.

Retention Period

ROLTEK d.o.o. will retain your personal data for the period and to the extent necessary to fulfil the purposes specified in this Privacy Policy and for as long as required to achieve the intended purpose, unless a longer retention period is required or permitted by law.

Personal data processed by ROLTEK d.o.o. on the basis of your consent and for the purposes specified in that consent will be retained until you withdraw your consent.

Personal data will therefore be processed until the relevant purpose has been fulfilled or for the duration of the applicable limitation periods relating to obligations that may arise from the processing of such personal data, particularly where the processing of personal data is necessary for the conclusion or performance of a contract, unless a specific retention period is prescribed by law. In such cases, the data will be retained for the period required by law.

Your Rights

By submitting a written request to ROLTEK d.o.o., Želodnik 19, 1233 Dob pri Domžalah, you may at any time request access to the personal data processed by ROLTEK d.o.o. concerning you, as well as their completion or rectification, blocking or restriction of processing, or erasure. You may also object to the processing or request restriction of the processing of personal data concerning you and exercise your right to data portability.

You may withdraw your consent to the processing of personal data at any time, either permanently or temporarily, in whole or in part, by submitting a written request to ROLTEK d.o.o., Želodnik 19, 1233 Dob pri Domžalah. Withdrawal of consent applies prospectively and does not affect the lawfulness of personal data processing carried out prior to the withdrawal of your consent.

If you object to the processing of your personal data based on our legitimate interests, ROLTEK d.o.o. will no longer process your personal data unless, in accordance with the General Data Protection Regulation, it demonstrates compelling legitimate grounds for the processing that override your interests, rights and freedoms, or where processing is necessary for the establishment, exercise or defence of legal claims.

Further Information

If you have any questions regarding this Privacy Policy, comments or requests for assistance in exercising your rights relating to the processing of your personal data, you may contact the Data Protection Officer at ROLTEK d.o.o. by email at: info@roltek.si.