Certificates

Certified ROLTEK Quality

ROLTEK – reliability, innovation and responsibility.

Can I get a quotation and an on-site measurement?

Yes, you can arrange an on-site visit, consultation and a quotation tailored to your preferences and the dimensions of the opening.

What is the lead time for garage doors?

The lead time depends on the type of garage door and the complexity of the order, but it is typically 4 to 10 weeks.

Are garage doors safe to use?

Yes, modern garage doors include various safety mechanisms, such as anti-pinch protection, obstacle detection and automatic stop when an obstruction is detected.

What happens in the event of a power outage?

Most motorised garage doors also allow manual opening in the event of a power outage.

Can I match my garage door to the appearance of my home?

Yes, a variety of colours, patterns and configurations are available, allowing you to match the garage door to the appearance of your façade, windows and other elements of the building.

Are garage doors made to measure?

Yes, garage doors are made to measure according to the dimensions of the opening, your preferences regarding colour and operation, and other technical requirements.

Are insect screens also suitable for pets?

Yes, stronger meshes or customised versions that are more resistant to damage caused by pets are also available.

Can insect screens be installed on all windows and doors?

Yes, insect screens can be adapted to almost all types of windows and doors, including balcony doors, sliding systems and roof windows.

Do insect screens reduce airflow or light?

No. High-quality insect screens allow good airflow and the passage of daylight while effectively keeping insects out.

Can insect screens be installed on existing windows?

Yes, insect screens can also be installed on existing windows and doors.

Can I remove insect screens in winter?

Yes, certain types of insect screens can be easily removed or stored when they are not in use.

How do I clean insect screens?

We recommend cleaning insect screens with a soft cloth or a mild cleaning solution that does not contain harsh chemicals. The mesh can also be cleaned with lukewarm water.

How often should insect screens be cleaned?

Regular cleaning is recommended, especially during the pollen season and summer months, when more dust and dirt can accumulate on the mesh.

Does the warranty also cover the insect screen mesh?

The insect screen mesh is covered by a limited warranty. Mechanical damage, damage caused by animals, or damage resulting from improper use is not covered by the warranty.

Do you provide servicing for insect screens?

Yes, we provide servicing, adjustment and replacement of individual insect screen components.

Can manual shading systems be upgraded to motorized systems?

In many cases, yes. However, this depends on the type of existing system. A technical assessment is required to determine whether a motorized upgrade is possible.

Do shading systems affect the energy efficiency of a home?

Yes. Properly installed external shading systems can help reduce overheating in summer and heat loss in winter, thereby improving the building’s energy efficiency.

Are external shading systems suitable for areas with strong winds?

Yes. However, in areas exposed to strong winds, we recommend selecting a suitable type of shading system, such as the ZIP SCREEN OLIMP, and using wind sensors for additional protection.

Is it possible to replace individual slats or components?

Yes. In the event of damage, individual slats or components can be replaced without replacing the entire system.

Can shading systems also be installed on older buildings?

Yes. Shading systems are also suitable for renovations and older buildings. The installation is adapted to the existing façade and window openings.

Can external shading systems be combined with insect screens?

Yes. Insect screens are often combined with external shading systems and can be installed separately or integrated into the same system.

Are external shading systems noisy in windy conditions?

Slight movement or noise during strong winds is normal and does not indicate a product defect.

What happens to the shading systems in the event of a power outage?

In most cases, motorized shading systems can be operated manually or with an additional manual override system, depending on the type of motor.

Can shading systems cause condensation on windows?

Under certain conditions, condensation may occur, particularly when indoor ventilation is inadequate. This is a natural physical phenomenon and does not indicate a product defect.

Does the colour of shading systems change over time?

High-quality materials are UV-resistant; however, over long periods of exposure to sunlight, slight colour changes may occur.

Do External Shading Systems Improve Burglary Protection?

Yes. External shading systems, particularly roller shutters and more robust external blinds, can make it more difficult to gain entry through windows and can therefore provide an additional level of security for the building.

How often should external shading systems be maintained?

Regular basic cleaning is recommended several times a year. We also recommend checking the operation of the system at least once a year, particularly before and after the season.

Is it possible to replace the motor in shading systems?

Yes. The motor is a replaceable component of the system. In the event of a malfunction or upgrade, the motor can be replaced without replacing the entire shading system.

Can shading systems be operated using wind or sun sensors?

Yes. Motorized shading systems can be equipped with wind, sun or temperature sensors that automatically raise or lower the shading systems according to weather conditions.

Can shading systems be integrated with a smart home system?

Yes. Motorized shading systems can be integrated with smart home systems, allowing automatic control via smartphone, schedules or sensors.

Can shading systems also be installed on existing windows?

Yes. In most cases, shading systems can be retrofitted to existing windows without major alterations to the façade.

Can shading systems be combined with insect screens?

Yes. External shading systems can be combined with insect screens, which can be installed separately or integrated into the same system, depending on the configuration.

Do you provide after-sales service?

Yes. We provide service and support after installation. Spare parts are available, along with professional assistance in the event of a malfunction or if you have any questions about using the system.

How long does production and installation take?

Production and installation typically take between 4 and 10 weeks, depending on the complexity of the order and current production capacity.

Can individual parts of shading systems be replaced?

Yes. In the event of wear or damage, individual components such as motors, slats or insect screen mesh can be replaced, depending on the type of product.

Are external shading systems resistant to wind and other weather conditions?

Yes. External shading systems are designed to withstand normal weather conditions. However, in very strong winds or storms, we recommend raising the shading systems to prevent potential damage.

Kako poteka montaža senčil?

Montažo izvede usposobljena ekipa, ki najprej pripravi objekt, nato namesti senčila in na koncu preveri njihovo delovanje. Ob montaži kupec prejme tudi navodila za uporabo.

How is the installation of shading systems carried out?

The installation is carried out by a trained team. The process includes preparing the building, installing the shading systems and performing a final check to ensure they are functioning properly. Upon installation, the customer also receives operating instructions.

Do I need a building permit to install shading systems?

In most cases, a building permit is not required, as the installation involves mounting the shading systems onto an existing façade or window openings. However, in the case of more extensive architectural modifications, it is recommended to check the applicable local regulations.

Can I order custom-made shading systems?

Yes, all shading systems are custom-made to suit the dimensions of your windows and your preferences regarding colour, materials and operation.

What is the lifespan of external shading systems?

The lifespan depends on the type of product, the quality of the materials and regular maintenance. With proper use, external shading systems can last for many years without major issues.

Do external shading systems help with thermal insulation?

Yes, external shading systems significantly reduce indoor heat gain in summer by blocking solar radiation before it reaches the glass. This helps maintain lower indoor temperatures and reduces the need for air conditioning.

Can I control the shading systems remotely or via my smartphone?

Yes, the shading systems can be upgraded with a motorised drive, allowing them to be operated via remote control, wall switch or a smart home system for remote control.

Are external shading systems suitable for all types of windows?

Yes, external shading systems can be adapted to almost all types of windows, including both new-build and renovation projects. Various configurations are available, depending on the architecture of the building and the technical requirements for installation.

What is the difference between roller shutters, external blinds and screen shades?

Roller shutters provide the highest level of blackout as well as additional thermal and acoustic insulation. External blinds allow precise control of light and privacy, as the slats can be adjusted according to the angle of the sun. Screen shades are primarily designed to provide protection from sunlight and overheating while maintaining the view to the outside.

Where can I submit a warranty claim?

You can submit a warranty claim in several ways. You can send it by email to neskladnost@roltek.si, call us on +386 1 724 00 62, or submit it in writing to the company’s address. When submitting a warranty claim, we recommend including the invoice and photographs of the defect to ensure the claim can be processed as quickly as possible.

What can void the warranty?

The warranty may become void if the product has not been properly maintained or if the user has not followed the instructions for use and maintenance. The warranty also does not apply if the product has been damaged due to improper or inappropriate use, or if modifications or repairs have been carried out by unauthorised persons. In such cases, the conditions for warranty coverage are considered no longer to be met.

How do I properly maintain ROLTEK external shading systems?

For proper operation and a long service life of roller shutters and shading systems, we recommend regular and gentle cleaning with mild cleaning agents that do not contain aggressive chemicals. It is important to avoid using rough or abrasive cleaning tools, as these may damage the surface of the product. Always follow the provided instructions for use and maintenance and regularly check the operation of the shading systems to ensure that any irregularities are identified at an early stage.

Is noise caused by wind in shading systems considered a defect?

No. Audible movement or slight vibration of the shading systems in windy conditions is not considered a defect but rather a normal operating characteristic.

Are stains or wrinkles in the fabric considered a defect?

Not necessarily. With certain shading systems, such as screen systems, minor wrinkles or manufacturing marks may be considered normal and do not affect the functionality of the product.

Are variations in colour or dimensions possible?

Yes. Minor variations may occur in colour tones, dimensions and material structure. These are considered normal and are not grounds for a warranty claim.

What is the delivery time for ROLTEK external shading systems?

The standard delivery time is usually 4 to 10 weeks from order confirmation or once all technical specifications have been finalised.

When can I submit a warranty claim?

A warranty claim must be reported immediately upon delivery, while hidden defects should be reported as soon as possible after they are discovered. Visible damage identified upon delivery will generally not be accepted at a later stage.

How does the warranty claim process for roller shutters or external blinds work?

You can submit a warranty claim in writing to the company address, by email or by telephone. The following must be provided: the invoice, a photograph of the defect and the delivery inspection report.

What is not covered by the warranty for shading systems?

The warranty does not cover cases of improper installation or use, mechanical damage, extreme weather conditions (storms, hail), modifications or repairs carried out by unauthorised persons, or failure to follow the instructions for use and maintenance.

What does the warranty for roller shutters and external blinds cover?

The warranty covers: product functionality, resistance to weather conditions, the operation of motors and mechanisms, and the structural stability of the product.

When does the warranty period for shading systems begin?

The warranty period begins on the date of installation and handover of the product to the customer, as confirmed by the signed delivery and acceptance report.

What is the warranty period for roller shutters, external blinds and screen shades?

The warranty period depends on the type of product. Most products are covered by a 2- to 5-year warranty, while certain components are covered for 6 months or 1 year. The warranty covers the proper functioning and quality of the product under normal conditions of use.

ROLTEK roller shutters are advanced systems that can also be fully automated, if desired.

ROLTEK provides a 5-year warranty on its products – the longest in the industry. This is not a promise, but a standard that reflects superior quality, proven reliability and complete confidence in our own development. When you choose ROLTEK, you choose uncompromising long-term security.

Since 1995, ROLTEK has been co-creating premium solutions for modern architecture through its own development and manufacturing. More than 30 years of experience means in-depth expertise, technical excellence and systems that set standards in the industry. With ROLTEK, you choose proven excellence that lasts.

The TÜV ISO 9001 and ISO 14001 certificates confirm the highest standards of quality, process excellence and responsible environmental management at ROLTEK. This is official recognition of our outstanding management, sustainable approach and uncompromising commitment to excellence. ROLTEK does not follow standards – ROLTEK sets them.

The Business Excellence SME certificate confirms ROLTEK’s business excellence, as well as outstanding management, stability and long-term business reliability. It is a recognition awarded to companies that achieve the highest standards of organisational excellence and sustainable growth. ROLTEK is not merely a manufacturer of premium systems – it is a benchmark of business excellence.

Receiving the BIG SEE Product Design Award 2026 confirms that ROLTEK sets benchmarks at the intersection of outstanding design, innovation and technical excellence. It is an international recognition that places our solutions among the most distinctive and design-refined in the region. With ROLTEK, you choose award-winning quality.

DIGITAL TRANSFORMATION OF ROLTEK d.o.o.

DIGITAL TRANSFORMATION
OF ROLTEK d.o.o.
(JR P4D 2025)
__________________________________________________________________________________
Duration: 10/2024 – 02/2026
Project value: EUR 201,230.00
EU funding: EUR 100,000.00

Brief description of the operation:

The company will carry out a comprehensive digital transformation aimed at digitalising business and production processes, improving the customer experience and establishing advanced data support. The project includes the implementation of digital platforms for customers and partners, digitalisation of products, upgrading of data infrastructure, the use of advanced digital technologies (Industry 4.0), strengthening employees’ digital competences and improving cybersecurity.

Objectives:

The objectives of the project are:

To increase the efficiency, traceability and automation of business and production processes.
To improve the customer experience by introducing digital sales and support solutions.
To establish a modern data strategy and integrate artificial intelligence to support decision-making and process management.
To optimise the work process and develop new digital services with higher added value.
To strengthen employees’ digital competences and raise the level of cybersecurity.

Results:
The project will enable the company to digitalise and integrate key business and production processes with greater efficiency and transparency, establish digital platforms for customers and partners and a digital product passport, use advanced digital technologies (Industry 4.0, data analytics) in production, improve the customer experience, and increase productivity and added value per employee. This will increase the company’s competitiveness and generate lasting positive effects on growth and sustainable business operations.

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